Age and kids policy: who can book, who can use the spa and kids’ activities
Portofino Island Resort requires the reserving guest to be 25 years of age or older to reserve and occupy a condo; a photo ID and a credit card in the reservation holder’s name are required at check-in. Children and families are welcome throughout the property, but Spa Portofino is restricted to guests 21 and older and some kids’ activities run on a supervised, surcharge basis.
In this guide
Who can book and occupy a condo
To reserve and occupy any condo at Portofino Island Resort you must be at least 25 years old. At check-in the resort requires a valid photo ID and a credit card in the reservation holder’s name.
Reservations must be guaranteed with a credit card. The resort operates as a cashless property: cash payments are not accepted for resort charges and a card is required at check-in.
- Minimum age to reserve and occupy: 25 years
- ID and credit card in the reservation holder’s name required at check-in
- Property is cashless — pay by credit/debit card or room charge
| Requirement | Detail |
|---|---|
| Minimum age to book/occupy | 25 years |
| Check-in ID/payment | Photo ID + credit card in reservation name |
| Cash policy | Cash not accepted; card required |
Which rooms and occupancy rules apply
Portofino Island Resort's condo types include Deluxe 2 Bedrooms 2.5 Bath Condo, Waterview and Deluxe 3 Bedrooms 3.5 Bath Condo, Waterview. Each condo includes a full kitchen, dining area, in-unit washer/dryer, private bathrooms for each bedroom and an additional half bath.
The resort limits visitors accompanying a unit to that unit’s maximum occupancy for use of Lifestyle Center facilities and pools; those limits are enforced at the Lifestyle Center.
- Deluxe 2 Bedrooms 2.5 Bath Condo, Waterview — maximum occupancy: six total guests
- Deluxe 3 Bedrooms 3.5 Bath Condo, Waterview — maximum occupancy: eight total guests
- Unit amenities: full kitchen, dining area, washer/dryer, private bathrooms
| Room name | Typical maximum occupancy (per resort guidance) |
|---|---|
| Deluxe 2 Bedrooms 2.5 Bath Condo, Waterview | 6 guests |
| Deluxe 3 Bedrooms 3.5 Bath Condo, Waterview | 8 guests |
Spa access and age restrictions
Spa Portofino is located in the resort’s Lifestyle Center and offers massages, facials, manicures, pedicures, salon services and facilities such as saunas, steam rooms and a whirlpool. Advance reservations are required for massage and many spa services.
The spa has an age restriction: no one under 21 years old is allowed entry to Spa Portofino. If you plan treatments for an older teen or family member, confirm the age rule and book in advance with the property.
- Spa name: Spa Portofino (Lifestyle Center)
- Spa hours: open daily from 8:00 a.m. to 5:00 p.m.
- Age restriction: 21+ for spa entry
- Reservations required in advance for massage and spa treatments
| Service | Notes |
|---|---|
| Treatments available | Massage, facials, manicures/pedicures, hot stone, CBD pedicures (varies) |
| Facilities | Dry saunas, steam rooms, whirlpool, relaxation lounges |
| Age policy | 21 and older to enter spa |
Kids’ activities, supervision and hours
Portofino Island Resort offers supervised kids’ programming and children's club activities on a surcharge basis, plus family-friendly events such as dive-in movies and poolside s'mores. The on-site Adventure Cove inflatable water park (slides and a water trampoline) is a highlight for children.
The resort posts schedules and rules on-site; some kids’ areas have set hours separate from pool hours. For example, the Cove (children’s area) is open daily from 10:00 a.m. to 3:30 p.m.
- Supervised childcare/children’s club: available (surcharge)
- Kids’ area (The Cove) hours: daily 10:00 a.m. to 3:30 p.m.
- Family entertainment examples: dive-in movies, poolside s'mores, Adventure Cove inflatable water park
- Confirm schedules and fees in advance — programming can change seasonally
| Activity | Typical hours / note |
|---|---|
| The Cove (children's area) | Daily 10:00 a.m. – 3:30 p.m. |
| Kids' programming (supervised) | Surcharge; schedule posted on-site |
| Adventure Cove inflatable water park | On-site (hours vary); staffed seasonally |
Pools, beach access and family use
The resort has seven heated pools (including one indoor pool) across its five towers plus the Lifestyle Center. Pool hours differ by location: the Lifestyle Center pool is open from 6:00 a.m. to 10:00 p.m.; tower pools are generally open from 9:00 a.m. to 10:00 p.m.
Beach access and hours are managed separately: the beach is open daily 9:00 a.m. to 4:30 p.m. Note that the resort layout and local rules govern pool and beach use; pool rules are posted on-site and occupancy limits for Lifestyle Center facilities follow the unit maximums.
- Seven heated pools total, including one indoor pool
- Lifestyle Center Pool hours: 6:00 a.m. – 10:00 p.m.
- Tower Pool hours: 9:00 a.m. – 10:00 p.m. (varies by tower)
- Beach hours: daily 9:00 a.m. – 4:30 p.m.
- Pool rules and facility limits are posted on-site
| Facility | Hours |
|---|---|
| Lifestyle Center Pool | 6:00 a.m. – 10:00 p.m. |
| Tower Pools | 9:00 a.m. – 10:00 p.m. |
| Beach | 9:00 a.m. – 4:30 p.m. |
Check-in, check-out and practical family notes
Standard check-in begins at 4:00 p.m., when guests receive property access codes, keys and directions; check-out is prior to 10:00 a.m. Some third-party rental listings reference an extra check-in fee or seasonal amenity fees—these appear to be applied by certain management companies rather than as a universal resort charge.
The property is on an island setting with boat/shuttle connections to nearby points; the resort provides an internal tram between towers, the beach and the Lifestyle Center and a free water shuttle to the Portofino Boardwalk. Confirm transportation options and schedules with the resort before arrival.
- Check-in: from 4:00 p.m. (access codes, keys, directions provided)
- Check-out: before 10:00 a.m.
- Island access: on-site trams and a water shuttle to the Portofino Boardwalk; plan arrivals in advance
- Ask the front desk about any third-party rental check-in or amenity fees before arrival
| Item | Detail |
|---|---|
| Check-in time | 4:00 p.m. |
| Check-out time | Before 10:00 a.m. |
| Front-desk requirements | Photo ID + credit card in reservation name |
